Things to know during your work:

Does everyone working at my house understand all aspects of my project?

No. This is why it is so important that all communications be between you and either the Project Manager or our office. Not everyone on the project is knowledgeable about every facet of the project. Communicating with them and not with the Project Manager or our office leaves us out of the communication loop. This is how problems and disputes arise.

 

Can I trust your workers?

Yes. All of our labor, field assistants, and subcontractors have been working for Mckenzie Construction for an extended period of time. They are both honest and professional. Also, all of our subcontractors are fully licensed and insured.

 

What should I do if an unexpected problem arises, such as a leak or an electrical outage, at a time when the crew is not at my house?

Always call the office of Mckenzie Construction first. The number is (416) 657-4281. You can call this number outside of the regular business hours. If you do, you may leave a message.

 

What is the general daily schedule of my project?

Most of our subcontractors usually work from 8:00 to 4:30, Monday through Friday. At times, some will arrive late in order to pick up materials first, and yet others may start earlier, such as 7:00 AM or 7:30 AM. You will be notified if they do start this early. You can expect them not to work past 5:00 unless some other arrangements have been previously made.

 

What could alter the general schedule?

Sometimes, unforeseen conditions can alter the schedule. Some examples are structural changes, weather, the health of the workmen and subcontractors, or strikes. Also, additional requested work can change the schedule; your contract addresses this in detail.

 

What is the sequence of trades?

The general order of a project is excavation and foundation work, framing, rough plumbing, heating /ventilating/air and electric insulation, drywall, and then into the finish phase of the project. Please be aware that this is only a general sequence of events. Your project may involve a multitude of other subcontractors and/or suppliers that were not mentioned here. Your project may also require a different sequence of events or require subcontractors that may have to come back more than once.

 

What if there is a delay in the delivery of products (cabinets, faucets, sinks, etc.)?

We take care to order a project’s products well in advance, as they may take some time to arrive. However, delays in delivery do occur from time to time. These types of delays are out of our control, so we try to take them in stride and deal with them as they come. We will always inform you if there is going to be a significant change in the time frame or production of your project

 

Does the crew ever stay late?

Generally, the crew leaves by 5:00. On occasion, they may stay later to finish a specific project.

 

Where do the workers park their vehicles?

We will need the use of your driveway, but we will park on the street or alley if possible and not too far away.

 

Is your crew in charge of my home’s alarm system?

No, but we can coordinate the services necessary to maintain operation.

 

Is your crew in charge of my home’s cable TV and phone lines?

We provide the point of connection outlets, jacks, and wiring within the work areas. You will have to contact your service provider for final connection to this service.

 

How about Internet wiring, computer networking, audio/visual wiring, etc.?

We can provide these services to you if you wish. Please let us know as soon as possible.

 

If I have a question while the crew is at my house, can I ask one of them?

We prefer that you address all questions to our office. This keeps our subcontractors on task and working

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If the person I am calling is not available, how soon can I expect a call back?

If the person you are calling is not available, please leave a voice mail on our answering machine. Once we are aware of your message, he will contact you as soon as possible. Please be aware that sometimes we can be out of the office for several hours or may be in a meeting. Rest assured that we will get the message and will call you back as soon as possible. Usually, you can assume that you will get a return call before 5:00 p.m. that day.

 

Will you interrupt my air conditioning, heat, water, or electrical service?

Any interruption of these systems will be brief, and these services rarely need to be off overnight. If we do have to interrupt any of these services for an extended period, you will be notified in advance if not at the beginning of the project.

 

Where will the trash be stored?

Trash will be kept in a dumpster or smaller bins which will be emptied periodically when full. In some instances, access is difficult for a big dumpster truck. On those occasions we may keep the trash in a pile, which will be covered and have it removed periodically by a trash hauling contractor.

 

What if I’m unhappy about the way something is turning out?

Please call our office if you are not satisfied with the way something is turning out. We will meet with you as soon as possible to address and resolve the problem.

 

Will dust from the project spread to the rest of my house?

We make every effort to seal the work area from the general living space. We use brooms to keep the area clear of dust and debris. We also seal openings with plastic and tape. If possible, we will use a separate entrance directly into the work area to avoid tracking dust through the house. If the barrier between work space and living space is not disturbed, the majority of the dust should be contained. Still, a minor amount of dust in the living space is to be expected.

 

 

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